Return/Refund Policy

Return and Refund Policy

We are so grateful that you gave our product a try, but we also understand that beauty and skincare are very personal experiences and we celebrate that everyone is different. Maybe it wasn't right for you, and that's okay. We accept all returns for purchases made directly from EVIOBEAUTY.COM within 45 days of purchase for any reason for a full refund. 

To request a refund please contact us at info@evio.ca 

 

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Evio Beauty Group Ltd., #909 555 Richmond St W. Toronto, ON, M5V2M9.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Evio Beauty, accessible from EvioBeauty.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 45 days for any reason.

The deadline for cancelling an Order is 45 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means an e-mail including your order number and the product you would like to return or exchange. You can inform us of your decision by:

  • By email: info@evio.ca

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 45 days

  • You have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

At the time that you reach out to Us at info@evio.ca we will provide details of how/where to return your items.

Gifts

If a product was gifted or provided in exchange for a service or a giveaway and there was no exchange of funds, the product can not be returned and is deemed as no financial value. 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@evio.ca

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