Orders & Help

HOLIDAY SHIPPING SCHEDULE

It's not too late for delivery by December 24, 2021. See cut-offs by location:

  • December 8th: Canada (excluding BC and Ontario)
  • December 13th: Ontario
  • December 16th: US (excluding Hawaii and Alaska)


Please note we are experiencing temporary delays to BC.

Local pick-up from #909 555 Richmond St W, Toronto, ON is available until 5PM EST on December 16th.

*Warehouse will be closed from December 17th to January 3rd. Shipping will resume January 4th.

SHIPPING

EVIOBEAUTY.COM ships to Canada, US and Australia. Additional countries coming soon.

  • Orders $35+ CAD will receive FREE shipping
  • $7.95CAD / ~$7.95USD worldwide flat rate shipping for orders less than $29CAD (Note: worldwide shipping is calculated through the current exchange rate at checkout)
  • Please allow 2-8 business days for your products to arrive to you. International shipping outside of the Canada can take up to 7-21 business days
  • We ship all orders via Chit Chat
  • Enjoy FREE returns: contact info@evio.ca to get your return started

*Due to COVID-19, estimated shipping timeframes may be delayed. Read more about our COVID-19 response here, chat with us live or reach out to info@evio.ca.

Please note that we are a small start-up. This means that sometimes despite our best efforts delays happen. We will always do our best to contact you and to make it up to you. If you have questions about your order please contact info@evio.ca with subject line: #yourordernumber example: #1351.  We will respond within 24 hours. 


RETURN POLICY

We are so grateful that you gave our product a try, but we also understand that beauty and skincare are very personal experiences and we celebrate that everyone is different. Maybe it wasn't right for you, and that's okay. We accept all returns for purchases made directly from EVIOBEAUTY.COM within 45 days of purchase for any reason for a full refund. 

To request a refund please contact us at info@evio.ca 

ORDER CANCELLATION

You may only cancel your order via email up until the time that your order has been shipped. If the order has been processed and shipped, you cannot cancel. However, Please see the above instructions to return any product you do not wish to keep. 

Please contact us with questions or comments at info@evio.ca. We will respond within 24 hours. 

DISCOUNTS

You can apply one (1) promotional discount at checkout per order. Cannot be combined with other offers.

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